Here are some of the questions we are asked most frequently. If you would like to ask us something else, please contact our team. 

 

How do I view an Enclave apartment?

Subject to the latest Covid-19 guidelines from the government, and social distancing, we are open for in-person tours. Your safety and that of our teams continues to be our main priority. You are welcome to walk in and have a tour or book an appointment, appointments will ensure we have someone ready for you when you arrive. Tours take place between 11 am and 3 pm on Mondays, Wednesdays and Fridays, to limit non-essential travel during busy traffic periods. They are limited to a maximum of two members of the same household at a time. All of our team members wear masks and gloves during the appointment, you will also need to bring a mask and must not attend the viewing if you are displaying any symptom of Covid-19. We are maintaining extremely high standards of cleanliness in our show apartments and amenity areas: regularly cleaning all touch points (doorknobs, counters, etc) between each tour.

 

Do I need to bring anything to the viewing? 

Due to the UK Right to Rent policy, we are required to obtain and check all original identification of non-EU tenant(s) to show that they are legally allowed to live in the UK. These documents are normally checked at the application stage, so please be prepared to show your identification to our team. Documents must be obtained and checked for all tenants wishing to live in the apartment; if a tenant is not present at viewing or a virtual viewing is arranged, a copy of the document must be sent via email to the Enclave:KX team, who will then be required to see the tenant and check the document via Skype or FaceTime before agreeing a contract. Documents will also need to be verified in person upon arrival for move-in.

 

Do you accept pets? 

Yes, we love pets! There's a monthly pet rent of £80 per pet per month (maximum of two). This contributes to the additional communal cleaning and maintenance required with having pets in the building. Unfortunately, there are some breed restrictions in place, so please contact us for full details.

 

Is there help in the building 24 hours a day?

Whilst living in a Enclave apartment, you will benefit from the 24/7 Concierge Service who will respond to any emergencies. Your Enclave Maintenance and Management team is also ready to respond to any emergencies that may occur such as flooding, power outages or fire. For smaller maintenance requests that are not emergencies, you can notify us via your resident portal and we will assist you according to your requirements.  More information on what is considered an emergency vs a maintenance request can be found in your resident handbook provided on the day of move-in. If in doubt, the Enclave Team are very happy to answer any questions you may have.

 

Do your flats come furnished? If so, what is included?

We have mainly furnished apartments but do have a small selection of unfurnished. Furnished  apartments include a double or king-size bed in each bedroom, 2x bedside tables, a chest of drawers, sofa, armchair, coffee table, dining table with chairs, rugs and floor lamps.

 

Do you offer flexible tenancies?

Yes we do. We offer tenancies with a minimum of 6-months & maximum of 18-months.

 

Is there parking available at Enclave: KX?

We have disabled parking spots at Enclave: KX but unfortunately we do not offer general resident parking spaces. For advice on public parking in the area, please speak with a member of the site team.

 

Do you have bike storage at Enclave: KX?

Yes! We have lots of storage available for bikes on the underground level (one below reception).

 

I have just moved to the UK, can I rent with Enclave?

Absolutely. Many of our residents come from overseas and move straight into Enclave: KX as soon as they land in the UK. As with any application, you’ll need to complete tenant referencing checks with our referencing company Van Mildert. For applicants moving to the UK from overseas, they’ll need a reference from your employer and your previous landlord.

 

I have just started a new job/I am self-employed, can I rent with Enclave?

Indeed you can! If you’re in the probation period of a new job, your reference will have to be based on this employment and you’ll have to pass the affordability criteria. If you can’t provide this information, we’ll ask for 12 months’ rent to be paid in advance.

 

Why choose Enclave: KX?

At Enclave: KX, we offer beautiful, convenient apartments in a prime location. You have stunning views across Kings Cross and the City, and are a stones throw from Coal Drops Yard - a shopping destination and foodie hotspot. Living with us, you'll also benefit from complimentary 1GB broadband, exceptional communal spaces and a dedicated service team. In addition, our on-site Maintenance and Housekeeping teams will ensure your apartment is kept in great condition throughout your tenancy.

 

How do I reserve an apartment? 

Simply call us on 0208 064 0917 or fill in our online form to reserve an apartment and our team will talk you through the relevant steps (these take no more than a few minutes). You will be required to pay a one-off holding fee required at commitment stage as well as a security deposit. Rent is payable prior to move-in. NB: the holding fee is refundable if you no longer wish to proceed with the application within 72 hours of making the payment.

The holding fee is also refundable if you made your decision based on a virtual viewing and you later change your mind within 24 hours following an in person viewing.

 

How long is the booking process?

The reference check process normally takes between 3-7 business days. This dependent on your availability, your ability to complete the online application form and your referees’ availability.

 

What's the minimum and maximum length of contract? 

We offer flexible lease terms from 6 months to 18 months. If, after the expiration of your fixed term, you wish to continue living with us, we will be happy to accommodate and work out an appropriate solution for you. Please speak to the Enclave Team if this is the case. 

 

Is the first months rent due at the same time as the deposit?

Once all tenants have passed referencing checks, we will require your first month’s rental payment. If your tenancy starts before the 20th of the month, your first rental payment will cover the remainder of that month. If your tenancy starts on or after the 20th of the month, your first payment will cover the prorated (remainder) rent of that month in addition to the rent for the following month. Once the verification process has been completed, the Enclave Team will be in contact to confirm the securing of the apartment, as well as next steps in reviewing and signing your Tenancy Agreement.

 

Can you explain the referencing check process?

Once you’ve paid the holding fee, you are required to go through referencing checks, which are carried out by our referencing company Van Mildert, to approve your eligibility to enter into a tenancy agreement. These checks take around 3 - 7 working days to complete and it is your responsibility to provide all supporting documentation required by Van Mildert.

Should you fail the referencing check, £450 of the holding deposit will be returned to you. The remaining £50 covers our costs for referencing and admin.

 

What is your cancellation policy? 

Written cancellations received within 24 hours from securing the apartment are accepted with a refund of your holding fee. Any cancellations received later than 24 hours will be accepted, however without the refund of fees.

 

I am a student, can I rent an Enclave apartment?

We accept applications from all individuals over  the age of 18 years. Students must either have a UK-based guarantor, and pay 6-months upfront, or, if a guarantor is not available, the full tenancy must be paid upfront.

 

Do you accept guarantors? 

Yes we do. In order to rent an Enclave apartment, you will need to pass affordability checks. The joint household income must be at least 30 times the monthly rent payable. Advance rental payments are an option if a household does not pass the affordability criteria. We also offer the option of securing an apartment with the assistance of a guarantor.

 

How much is the deposit? 

The deposit is: 1 bed: £2000, 2 Bed £3000 and 3 bed £4000. Deposits are held and protected in the MyDeposits scheme as required by law. The deposit covers all damages to the apartment and/or furnishings that may occur during your tenancy.

 

Do you offer a deposit alternative?

No, we do not offer an alternative to a deposit payment.

 

What fees do you charge? 

We have a one-off, non-refundable holding fee of £500 per apartment. 

 

Do I have to pay for an inventory? 

No, we do not charge inventory fees.

 

What team will there be on site?

The Enclave Team is the key to making a difference in your rental experience. You will have a Residence Manager who heads up a team including Front of House Service, Maintenance and Housekeeping.

 

How do I get my deposit back? 

Your deposit is protected by MyDeposits and is refundable at the end of your tenancy. We process your deposit within 10 days of agreeing any charges applied to damages (if any), excluding normal wear and tear conditions.

 

What date is rent due?

Rent is due on the 1st of the month by Direct Debit or Standing order.

 

What method of payments can I use? 

Your holding fee, deposit and first months’ rent can be paid via bank transfer into the account information that we provide you with at the time of application. Monthly rental payments must be paid by Direct Debit or Standing order.

 

Will my rent increase during my tenancy? 

Your rent will not increase within the initial term of your tenancy. Prior to the end of your tenancy, your Residence  Manager will provide you with the rates at which the tenancy could be extended should you wish to.

 

What is the move-in process? 

Once the application process is complete and reference checks passed, the Enclave Team will be in touch to discuss the tenancy agreement and terms you are about to enter. Once all is agreed and the contract is signed, we will schedule a convenient time with you to meet on the day of your move-in to hand over keys, settle your balance, conduct apartment inspection/inventory, arrange a home induction tour, and help you settle in to your new home.

 

Can I change my move-in date? 

If you’d like to change the date of your move-in, we'll do all we can to accommodate. Please contact the Enclave Team who'll be happy to assist.

 

What is the notice period for moving out? 

We require 2 months’ written notice of your intention to vacate your apartment at the end of your tenancy. Subject to availability, this notice of intent can be cancelled, and you can continue residing in your Enclave apartment for another fixed term by signing a renewal. However, if your apartment has been leased following receipt of your written notice of intent to vacate, we will not be able to receive cancellation. If you wish to move out before the end of your tenancy, there will be a termination fee that equates to 2 months of your rental fees. 

 

Do I have to pay for a cleaner when moving out? 

At Enclave: KX, we aim for the highest standard of services and quality of product, therefore we ask that in order to avoid cleaning fees when moving out, our residents maintain their homes in good condition and leave the property in the same state and condition in which it was received. At Enclave, we offer preferential rates in cleaning services, that are available for your convenience if required.

 

What is your CCTV policy?

Our CCTV policy can be found here. 

 

Do you have any other questions? Not a problem - get in touch


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